Privacy Policy Cookie Policy
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TERMS & CONDITIONS

CUSTOMER CARE

At Mojibake Collectibles, we prioritize providing exceptional customer care to ensure your satisfaction and a positive shopping experience. Our dedicated customer care team is here to assist you with any inquiries, concerns, or assistance you may need. Please review the following information on how to get in touch with us:

  1. Contact Methods:

    • You can reach our customer care team through various channels:

      • Email: Send us an email at info@mojibakecollectibles.com with your questions or concerns. We strive to respond within 24-48 hours.

      • Live Chat: Visit our website and utilize our live chat feature to communicate with a customer care representative in real-time.

      • Social Media: Connect with us on our social media platforms [Facebook, Instagram] and send us direct messages for assistance.

  2. Frequently Asked Questions (FAQs):

    • Before reaching out to our customer care team, we recommend checking our FAQs section on our website. We have compiled a list of commonly asked questions to provide quick answers to common queries.

  3. Assistance Provided:

    • Our customer care team is here to assist you with a range of matters, including:

      • Product inquiries: Get detailed information about specific products, including features, dimensions, and availability.

      • Order assistance: Receive support with placing orders, tracking shipments, and managing your account.

      • Returns and exchanges: Obtain guidance and initiate returns or exchanges as per our Return & Exchange Policy.

      • Technical support: Seek assistance with any technical issues related to our website, payment methods, or other online services.

      • General inquiries: Ask any other questions or seek additional information related to our products, policies, or services.

  4. Feedback and Suggestions:

    • We value your feedback and suggestions as they help us improve our products and services. If you have any ideas, comments, or suggestions, please don't hesitate to share them with us. We appreciate hearing from our valued customers.

Our goal is to ensure your satisfaction and provide excellent customer care throughout your journey with us. We are committed to addressing your needs promptly, professionally, and courteously.

Please note that our customer care team operates during specific business hours. If you contact us outside these hours, we will get back to you as soon as possible on the next business day.

Thank you for choosing Mojibake Collectibles. We look forward to serving you and providing you with an enjoyable shopping experience.

​PRIVACY & SAFETY​

At Mojibake Collectibles, we value your privacy and are committed to ensuring the safety and security of your personal information. We understand the importance of maintaining your trust, and we want to assure you that we handle your data with the utmost care. Please read the following information regarding our privacy and safety measures:

  1. Collection and Use of Personal Information:

    • When you make a purchase or interact with our website, we may collect certain personal information, such as your name, email address, shipping address, and payment details. We only collect information that is necessary to fulfill your order and provide you with the best possible shopping experience.

    • We utilize your personal information for order processing, payment verification, shipping logistics, and customer support. Rest assured that we do not share, sell, or disclose your personal information to third parties unless required by law or with your explicit consent.

  2. Data Security:

    • We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

    • Our website uses Secure Sockets Layer (SSL) encryption technology to secure your data during transmission. We also regularly update and monitor our systems to ensure they meet the latest security standards.

  3. Cookies and Tracking Technologies:

    • We use cookies and similar tracking technologies to enhance your browsing experience and provide personalized content and recommendations.

    • These technologies allow us to remember your preferences, analyze website traffic, and improve our services. You have the option to manage or disable cookies through your browser settings.

  4. Age Restriction:

    • Please note that our products, including statues and resin kits, are not intended for children or considered toys. They are designed for collectors and enthusiasts who appreciate fine craftsmanship and artistry.

    • We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe that your child has provided us with their personal information, please contact us immediately, and we will take appropriate measures to address the situation.

  5. Third-Party Links:

    • Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

  6. Updates to Privacy Policy:

    • Our privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review our privacy policy regularly to stay informed about how we protect your privacy.

If you have any questions, concerns, or requests related to your privacy or data security, please contact our customer support team. We are here to address your inquiries and ensure that your personal information is handled in accordance with applicable privacy laws.

Thank you for entrusting Mojibake Collectibles with your privacy and safety. We appreciate your support and are dedicated to providing you with a secure and enjoyable shopping experience.

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PAYMENT METHODS​

​- Credit / Debit Cards
- PAYPAL

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