Privacy Policy Cookie Policy
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SHIPPING & RETURNS

SHIPPING POLICY

Thank you for choosing our online store! We want to ensure that your shopping experience with us is as smooth and convenient as possible, including the shipping process. Here are the details of our shipping policy:

  1. Order Processing:

    • Once you place an order, our team will work diligently to process and prepare it for shipment.

    • Order processing typically takes 1-3 business days, excluding weekends and holidays.

    • During peak seasons or special promotions, processing times may be slightly longer. However, we will do our best to fulfill your order promptly.

  2. Shipping Methods and Delivery:

    • We offer various shipping methods to cater to different locations and delivery preferences.

    • The available shipping options will be displayed during the checkout process, along with estimated delivery times and any associated costs.

    • Please note that delivery times may vary depending on your location and the shipping method selected.

    • Once your order is shipped, we will provide you with a tracking number to monitor the progress of your package.

  3. Shipping Costs:

    • Shipping costs are calculated based on the weight, dimensions, and destination of your order.

    • The shipping cost will be displayed during the checkout process, allowing you to review and confirm it before completing your purchase.

    • We may offer free shipping promotions during certain periods or for specific order criteria. Please refer to our website or promotional materials for more information.

  4. International Shipping:

    • We proudly offer international shipping to many countries.

    • International shipping costs and delivery times may vary depending on your location and the shipping method selected.

    • Please note that additional customs duties, taxes, or fees may apply upon delivery. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information.

  5. Order Tracking:

    • Once your order is shipped, we will provide you with a tracking number via email or through your customer account.

    • You can use this tracking number to monitor the progress of your shipment through the respective shipping carrier's website.

  6. Shipping Address:

    • It is essential to provide accurate and complete shipping information, including the correct delivery address and contact details.

    • We are not responsible for any delays or delivery issues caused by incorrect or insufficient address information provided by the customer.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Happy shopping!

​​RETURN & EXCHANGE POLICY​

We want you to be completely satisfied with your purchase from our online store. If, for any reason, you are not satisfied with your order, we offer a hassle-free return and exchange policy. Please read the following guidelines and procedures regarding returns and exchanges:

  1. Eligibility:

    • Returns and exchanges are accepted within 30 days from the date of delivery.

    • The item must be in its original condition, unused, and in the same packaging as when it was received.

    • Customized or personalized items may not be eligible for return or exchange unless they are defective or damaged upon arrival.

  2. Return Process:

    • To initiate a return, please contact our customer support team or submit a return request through your customer account.

    • Provide your order details, including the order number and the item(s) you wish to return.

    • Our customer support team will guide you through the return process, providing you with the necessary instructions and a return shipping address.

  3. Return Shipping:

    • The customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective item).

    • We recommend using a trackable shipping method and obtaining a proof of shipment for your return. We are not responsible for lost or damaged return packages.

  4. Refunds:

    • Once we receive and inspect the returned item(s), we will process the refund to the original payment method used for the purchase.

    • Refunds typically take 3-5 business days to be processed, depending on your financial institution's processing times.

  5. Exchanges:

    • If you would like to exchange an item for a different size, color, or a different product altogether, please contact our customer support team to arrange the exchange.

    • The customer is responsible for any price differences, additional shipping costs, or applicable taxes for the exchanged item(s).

  6. Damaged or Defective Items:

    • In the event that you receive a damaged or defective item, please contact our customer support team immediately.

    • We may require photo evidence or a detailed description of the issue to initiate the return or exchange process.

    • We will cover the return shipping costs for damaged or defective items and provide a replacement or refund.

Please note that our return and exchange policy is subject to change without prior notice. We recommend reviewing our policy periodically or contacting our customer support team for any updated information.

If you have any further questions or need assistance regarding returns or exchanges, please don't hesitate to reach out to our customer support team. We are here to ensure your satisfaction and provide a seamless shopping experience.

Thank you for choosing our store. We appreciate your support!

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